Before payment
Scope, price, currency, delivery timeline, revision count, required customer materials, refund terms, and support path are shown before payment.
Refund Policy
Refund Policy
Refund terms are shown before payment and handled based on service status and completed work.
After work starts
If diagnosis, copy, workflow, or documentation work has started, refunds are handled based on completed work, time invested, and materials already delivered.
After delivery
Documents, prompt packs, workflow plans, or landing page copy that have been delivered and used are usually handled as completed service work.
Customer material delays
If the project pauses because required customer materials are missing, a new delivery rhythm is confirmed by email or chat before extension, scope adjustment, or progress-based settlement.
Refund method
Before gateway integration, refunds follow the original manual payment channel. After Stripe, Paddle, or another gateway is connected, refunds follow the gateway capability and confirmed terms.